Industry Leading Support
Here’s what our clients say…
Speaking from a technical standpoint. I am always impressed with the vast amount of specialist Tridium knowledge possessed by the team over at One Sight. The professional manor in which they deal with requests is exceptional. It is a rare occurrence I put down the phone with an unresolved issue.
I have always found the Onesight technical support excellent, my experience is a fast-friendly service where you can contact experienced Tridium engineers. Even if the answer is not completed straight away the Onesight engineers look straight into the issue and respond with a helpful guide and even dial into your laptop to show you the fix if you get stuck.
As a company, we are continuing to grow and progress our skill set using Tridium. I can honestly say would not have come anywhere near as far as we have if it wasn’t for the technical support at One Sightsolutions. On many occasions we have had to rely on an instant response and they have never let us down.
I’d like to express my thanks for the technical support provided to our engineer Bradley Willmoth by Dan Harris on Tuesday this week. Bradley was experiencing a problem following carrying out a Niagara AX to N4 upgrade in a Trend TONN8 Controller.
Working overseas in Berlin, Bradley was under pressure to carry out the upgrade and controller change over in challenging circumstances. The remote support and guidance provided by Dan to work through the issues with Bradley meant that the upgrade has been delivered for our client without requiring lengthy re-engineering and causing a period of prolonged down time.
We plan to record the issue encountered and the solution and share with our teams.
The technical support from One Sightsolutions has been a very professional, knowledgeable and efficient service. Whenever I’ve needed any assistance, from dealing with engineering/project queries or fast on-site tech support. The archive of frequently referred documents and help guides is becoming a common point of reference for myself and my colleague. We look forward to seeing it expand to share more knowledge system integrators in the future.
As a team we are really happy with the support system, I always hear good feedback from all the engineers regards OSS to be honest.
In conjunction with our product distribution services comes our reputable support services. Since the inception of One Sightsolutions we have been providing our customers with first class support on an expanse of our frameworks.
Our dedicated support team are fully qualified to assist with an array of software and hardware, making them knowledgeable and versatile to a multitude of systems and products, including the Niagara Framework.
The support and downloads service is available online, through a web portal which contains a vast database of useful articles. We also provide first hand report support via phone and email.