At One Sightsolutions we recognise the importance of integrating the most effective products to enable system integrators and engineers to design and implement comprehensive BMS, DCIM, Residential and Commercial Monitoring and Energy Management Solutions. We are at the forefront of providing products for today’s connected building and have become a recognised company within the marketplace. We are committed to supplying innovative technologies, with a skilled team of engineers continuously testing new and existing products and developing revolutionary integration practices. This not only ensures customer satisfaction, but allows us to excel in the progressive discourse of the industry as we move towards the development of the Smart City and the Internet of Everything.
“One Sightsolutions’ Technical Support team offer us the excellent support we need, when we need it most. Their support allows us to meet & excel our clients’ needs. The Tech Support teams extensive knowledge and desire to go above and beyond at all times offers our engineers vital support which we value highly”
Ryan Purcell – Developed Controls Ltd
“One Sightsolutions never cease to amaze me with their efficient problem solving. With their combined experience, there isn’t an issue I’ve come to them with that hasn’t been resolved either on the spot or within a very short turnaround period. They’ve certainly got me out of a good few jams in the past and I know I can continue to rely on them well into the future.”
Craig Gallacher – MCE Scotland Ltd
“I use One Sightsolutions’ technical support for the following reasons: Response to queries is often turned around very quickly, I can normally speak to someone straight away. Engineers are knowledgeable of the industry and the equipment. Concise and relevant solutions to problems are given. Engineers have the facility to use team viewer to help solve problems.”
Rory Thompson – 3mse Ltd
“As a company, we are continuing to grow and progress our skill set using Tridium. I can honestly say we would not have come anywhere near as far as we have if it wasn’t for the technical support team at One sight. On many occasions, we have had to rely on an instant response and they have never let us down.”
Chris Deas – Choice Controls
“Speaking from a technical standpoint, I am always impressed with vast amount of specialist Tridium knowledge possessed by the team over at OneSight and the professional manner in which they deal with requests. It is a rare occurrence I put down the phone with an unresolved issue.”
James McLaren – Matrix
“The technical support from Onesight Solutions has been a very professional, knowledgeable and efficient service whenever I’ve needed any assistance, from dealing with engineering/project queries or fast on-site tech support. The archive of frequently referenced documents and help guides is becoming a common point of reference for myself and my colleagues and we look forward to seeing it expand to share more knowledge system integrators in the future.”
Jim Griffin – Syscom
“Working within a small company I find myself traveling between sites a lot and don’t always have the luxury of time. This is why I find Onesight solutions technical help so useful. They always provide a quick callback service if not answering my question Immediately and give me the support I need not just to fix the problem but to understand the issues and how to resolve these in the future.”
Daniel Hooke – Controlcare ltd
“The One Sightsolutions support team recently demonstrated their ability to rise above competition when it comes to getting support. Their patience and in-depth explanations helped me not only to resolve my issues, but also gain further knowledge of the Niagara framework and iSMA products. Considering I was in a different time zone (Dubai) and my internet connection was limited, the support team could remote access to my laptop and reach a resolution within a short time frame. Overall very impressive support that I would recommend to anyone.”
Ross Tuck – Atomic Squid Ltd.
In conjunction with our product distribution comes our reputable support services. Since the inception of One Sightsolutions we have been providing our customers with first class support on an expanse of frameworks. Our dedicated support team are fully qualified to assist with an array of software and hardware, making them knowledgeable and versatile to a multitude of systems and products. The support service is available online, through a web portal which contains a vast database of useful articles. We also provide first hand support via phone and email.
Contact us today and let us assist you in achieving your business goals and visions with the support of:
Tel: 44 (0) 1252 872738
Hours: 09:00 – 17:00 Mon-Fri, excluding UK bank holidays.