Speaking from a technical standpoint. I am always impressed with the vast amount of specialist Tridium knowledge possessed by the team over at One Sight. The professional manor in which they deal with requests is exceptional. It is a rare occurrence I put down the phone with an unresolved issue.
As a company, we are continuing to grow and progress our skill set using Tridium. I can honestly say would not have come anywhere near as far as we have if it wasn’t for the technical support at One Sightsolutions. On many occasions we have had to rely on an instant response and they have never let us down.
The technical support from One Sightsolutions has been a very professional, knowledgeable and efficient service. Whenever I’ve needed any assistance, from dealing with engineering/project queries or fast on-site tech support. The archive of frequently referred documents and help guides is becoming a common point of reference for myself and my colleague. We look forward to seeing it expand to share more knowledge system integrators in the future.
Qualified and committed
In conjunction with our product distribution services comes our reputable support services. Since the inception of One Sightsolutions we have been providing our customers with first class support on an expanse of our frameworks.
Our dedicated support team are fully qualified to assist with an array of software and hardware, making them knowledgeable and versatile to a multitude of systems and products, including the Niagara Framework.
The support service is available online, through a web portal which contains a vast database of useful articles. We also provide first hand report support via phone and email.